Short version: if something is not right, write to us and we will sort it out.
Returns
You have 14 days from delivery to request a return. The item needs to come back unused, in its original packaging, with proof of purchase. Return shipping is paid by the customer.
To start a return, write to info@cocktailceremony.com or open a request from your account. Please do not send anything back before we confirm - parcels that arrive without a return request cannot be accepted.
Damaged, lost or wrong item
Check your order when it arrives. If something is broken, missing or not what you ordered, contact us and send a photo - we will replace it or refund you. Glassware and ceramics are packed to travel, but transit damage happens and it is on us to fix.
Right of withdrawal in the EU
If your order ships to the European Union, you can cancel within 14 days of receiving the last item, for any reason and without giving one. Tell us within those 14 days, then return the goods within 14 days of telling us. We refund the order together with the standard outbound shipping cost.
What cannot be returned
Perishable goods, custom and personalised items, gift cards, and anything classed as hazardous, flammable or pressurised.
Refunds
Once we receive and check the return, we confirm the outcome and refund to the original payment method within 10 business days. Banks can take a few days more to post it.
The binding terms are in our Refund Policy and Shipping Policy.